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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
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|
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Section: Customer services Vacancy 1323 |
| Post:Customer Support Associate |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Customer Support Associate
Company Background:
Gilt Groupe provides invitation-only access to high-end fashion and luxury brands at highly discounted prices. The company currently works with a roster of nearly 200 up-and-coming and established brands in the women’s, men’s, children’s, and home fashions categories.
Gilt Groupe was founded by an experienced team with proven track records at successful luxury fashion companies. Gilt Groupe is a fully funded company and is currently based in the vibrant Chelsea neighborhood in New York City.
Job Description:
Gilt Groupe is seeking individuals with diverse backgrounds and experience to join our sophisticated Customer Support team. Through past experience, the successful candidate shall innately understand the needs of the luxury goods consumer and will be able to communicate their personal approach to successful customer service policy. Because our interpersonal skills must mirror those of our customer, the Customer Support Associate will demonstrate professional telephone etiquette, a strong vocabulary, and outstanding writing and proofreading skills. In addition, the Customer Support Associate’s role is unscripted, thus allowing individuals the flexibility necessary to successfully resolve all customer issues without restrictive timelines nor canned verbiage requirements; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills. Finally, the successful candidate shall contribute a positive, energetic and organized approach to their role within this highly functioning team.
Responsibilities:
Serve as the primary contact between the customer and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics
Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone and e-mail
Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution
Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business
Serve as a liaison between the customer and various internal departments in regards to shipping, technical and designer issues
Provide customer feedback to management in order to continuously improve the shopping experience
Qualifications:
Minimum 3+ years of customer service experience in a sophisticated or luxury environment
Demonstrated computer proficiency including email, web applications and contact management software
Exemplary communication skills, both verbal and written
Strong leadership skills both independently and in a team
Ability to work either 9AM – 6PM or 10AM – 7PM shift, ability to work 2-3 holiday weekends per year for full-time or 11AM-3PM shift for part-time
Highly organized with demonstrated attention to detail
Knowledge of fashion or high-end travel a plus
Please send your resume as an MS Word or PDF attachment to careers@gilt.com and write in the subject line “Customer Support Associate”
Location: Brooklyn, NY
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
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| Email: |
careers@gilt.com
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| Phone: |
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Publication date: 2009-10-24 09:18:33
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