Section: Construction, Property Vacancy 1554

Post:Century 21 Department Stores - Guest Experience Manager

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

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Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

Recognized by Zagat Survey as New York City`s most popular off-price retailer, Century 21 Department Stores continues to recruit talented professionals that are dedicated to high standards of excellence. Our organization values people who are dedicated and in search of a rewarding career, not just a job. Century 21 Department Store’s first-class approach to retail makes being a part of Century 21 Department Stores a truly rewarding experience.

Century 21 Department Stores, established in 1961, is legendary for its exceptional offering of designer label and brand name merchandise sold at unbelievable prices. A quality fashion leader for over 40 years, Century 21 Department Stores is known for its trendsetting styles and first quality assortment of merchandise.

From the newest looks to the timeless classics, from casual to career, from day into night, Century 21 Department stores dresses the entire family in the top names in fashion at discount prices.

Century 21 Department stores is headquartered in New York City and operates 5 stores, including: Lower Manhattan; Brooklyn; Westbury, Long Island; Morristown, New Jersey and Paramus New Jersey. Our newest store located in Rego Park, Queens is planned to open in early 2010.

If you are; loyal, passionate, innovative, ambitious, customer focused, and ready to make a unique contribution, come join a company that knows success and is growing in a purposeful way. This company and job will challenge you to use your talents and become something more (being alive everyday; versus a boring job)

We are currently recruiting for a Guest Experience Manager to join our Team in our flagship New York location.

GUEST EXPERIENCE MANAGER

Working with the Store Manager, the Assistant Store Managers and Group Manager as part of the management team, this position is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. The Guest Experience Manager is also responsible for ensuring the highest level of customer service throughout the store. In this position, you are a role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.

Skills and Competencies:

Ability to provide outstanding customer service

Ability to develop and train team members, build relationships, utilize skills of the team members most appropriately

Ability to manage department operations effectively

Ability to maintain a fair, consistent set of standards as they apply to workforce

Ability to adjust priorities and manage time wisely in a fast-paced environment

Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates

Ability to operate all equipment necessary to perform the job

Requirements:

Ability to work a full-time schedule including nights, weekends, and holidays

2-5 years of Retail management experience preferred

Strong interpersonal, communication, organization and follow-through skills

Front-end experience is a plus!

Key Accountabilities:

Train, coach and manage all cashiers in all front-end policies and procedures, including new cashiers and cross training of other team members, and conduct monthly customer service audits.

Supervise and schedule cashiers and ensure compliance with payroll budgets.

Be aware of all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness.

Communicate all information to cashiers regarding special promotions and sale items.

Expedite front lines, direct flow of our guests, and ensure that each guest receives outstanding customer service by providing a friendly environment.

Ensure that all transactions that affect the store inventory are processed accurately by auditing the Sales Exception Reports.

Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.

Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.

Provide orderly maintenance of front-end equipment and supplies.

Help solve problems that affect the service, efficiency, and productivity of the front end.

For consideration, please e-mail your resume and salary expectations to PGoldschmidt@c21stores.com, attn: Peter. We offer comprehensive medical benefits, yearly bonus a great work environment and a wonderful employee discount.

Visit our Website at www.c21stores.com

Hiring Organization: Century 21 Department Stores

Compensation: We offer comprehensive medical benefits, yearly bonus a great work environment and a wonderful employee discount.

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

Апейрон Систем

Email:

PGoldschmidt@c21stores.com,

Phone:

8(068)-117-98-14 или 227-44-63

Publication date: 2010-01-02 15:13:16

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Section: Construction, Property Vacancy 1554

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