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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
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Section: Defence/Armed Forces Vacancy 1603 |
| Post:Software Support Specialist |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Homecare Software Solutions LLC is a Brooklyn, NY based provider of web-based management solutions to homecare agencies. We are a small yet expanding team, and offer a collaborative and stimulating work environment.
We seek a junior level Software Support Specialist to join our Product Support team. You will be responsible for driving customer’s technical issues to resolution, collaborating across the Professional Services teams and R&D.
DUTIES & RESPONSIBILITIES:
- Identify, research, and resolve technical problems
- Respond to telephone calls, email and personnel requests for technical support
- Document, track and monitor the problem to ensure a timely resolution
- Determine source of customer (user) concern working via telephone and remote administration utilities; assist user and resolve problems through corrective instruction
- Determine source of errors by reviewing procedures and actions taken by user; help user to perform diagnostic procedures
- Improve programs by notifying programmers of problems and making recommendations; further assist in overall development of current and future product versions and ideas
- Improve operating references by authoring revisions to internal knowledgebase materials
- Evaluate software by testing ease of use, applicability and security
- Identify potential solutions to performance problems and opportunities for improvement
- Review operating practices in order to determine whether improvements can be made in areas such as workflow, communications or reporting
- Technical writing and new customer training skills / experience a plus but not mandatory
QUALIFICATIONS:
- Minimum two years of relevant Help Desk experience providing technical support of commercial web-based applications
- Experience with Windows XP Professional, Vista Business, Windows 7, and Windows Server Operating Systems
- Proven analytical and problem-solving skills
- Strong organizational skills, multi-tasking and ability to work in a dynamic fast paced environment
- Comfortable troubleshooting over the phone, often using remote desktop sharing utilities
- Excellent communications skills – written and oral
- College graduate
- Must be open to a “startup” environment
- Teamwork approach, enthusiasm and a strong desire to succeed!
Homecare Software Solutions LLC is an equal opportunity employer.
Location: Brooklyn, NY
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
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| Email: |
EORTUNO@PRISMINC.COM
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| Phone: |
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Publication date: 2010-01-24 00:40:37
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