Accountancy
112
Agriculture, Fishing
2
Finance, Insurance
85
Call Centres
0
Catering & Hospitality
77
Construction, Property
131
Customer services
87
Defence/Armed Forces
65
Education
1
Electronics
61
Engineering, Manufacturing 114
Graduate, Trainees
69
Healthcare & Nursing
84
Human resources
61
IT & Internet
443
Legal
80
Management consultancy 71
Marketing, Advertising, PR 78
Media, Creative
5
Non-profit, Charities
1
Public sector & Services
6
Recruitment sales
79
Retail, Wholesale
61
Restaurant & Food Service 8
Sales
126
Science
17
Secretarial, Administration 21
Security
0
Senior appointments
8
Telecommunications
5
Transport, Logistics
4
Travel, Leisure, Tourism
18
Other
55
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 210 |
| Post:German Customer Care Representative
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Edinburgh
|
| The announcement text: |
German Customer Care Representative
Location: Luton, UK (25 miles north from London)
Salary: £16,000 - 17,000 (+relocation package if moving from abroad)
Project Background:
Our client provides customer service to owners of motor vehicles across 20 European countries.
Job role * Activities * Responsibilities:
Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from car customers and dealers.
General day-to-day duties include:
· generally dealing with only German speaking customers
· initially focusing on answering inbound telephone calls
· working to strict service level criteria and deadlines
· working on own initiative to follow up and resolve the issues raised by customers
· understanding and applying the policies of our client to resolve the enquiries raised
· liaising with business partners
· delivering excellent customer service in a professional, polite and clear manner
· logging of all contacts and following up on action plans using a case management system
· using modern computer technology - including Word and other Windows packages
· role develops to include responding to correspondence in the form of letters, emails and faxes
|
| Contact information |
| Employer: |
|
| Email: |
618@jobinsheffield.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-03-25 19:53:55
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