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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 212 |
| Post:Spanish Case Management
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Edinburgh
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| The announcement text: |
Temporary Spanish*English Customer Service Representative (Maternity Cover)
(Spanish with fluent English)
Salary: Ј7,00 p*h
Location: Newcastle
Hours of Work: Full time (37.5 hpw). Candidates must be able to work Friday and Saturday 2 pm to 10 pm. Candidates will also be required to work 3 other days, shift pattern and hours of work negotiable.
Scope of responsibilities:
Supports the interfaces between client customer and various technical organisations by creating and managing a case for a technical problem with the client products raised by the customer via phone call, email or fax.
Main responsibilities will include:
Answer professionally all incoming calls arriving under the agents log on skill set
Take ownership until closure for all issues which cannot be resolved whilst on the phone with the customer
Closely follow all ISO and TL procedures and Work Instructions
Actively ensure there are no faxes or emails that have not been distributed to the task owner(s). Respond in a timely manner and professionally to all faxes and emails
Inform Team Leader*Supervisor of any problems in work process and seeks solutions with the Team Leader*Supervisor
Key skills required for this position include:
Excellent customer service skills
Excellent English verbal and written communication skills
Excellent Spanish verbal and written communication skills
The ability to work under pressure.
Enthusiasm and commitment
A commitment to working with others as part of a team
Flexibility in hours
Good keyboard skills
Working knowledge of Microsoft Office Tools, Email and the Internet
1 years customer service experience
Full training will be provided and ongoing coaching and personal development is a major corporate objective within our business and we are able to offer excellent long-term opportunities.
|
| Contact information |
| Employer: |
|
| Email: |
618@jobinsheffield.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-03-23 14:32:37
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