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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Public sector & Services Vacancy 700 |
| Post:Tenancy Services Manager
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Edinburgh
|
| The announcement text: |
Job Purpose
To provide a high quality front-line housing management service and be responsible for:
· Ensuring the council complies with statutory obligations, good practice and government guidelines.
· Managing and meeting the aspirations of tenants, leaseholders and other stakeholders.
· Delivering continuous improvement.
Post holder reports to:
Head of Landlord Services
Responsibility for staff
Lead, manage and develop the teams responsible for ‘front line` housing service provision including customer contact points, estate management and repairs services.
Activities
· Prepare, deliver and monitor appropriate customer service strategies and policies.
· Ensure the council complies with statutory obligations, good practice and government guidelines
· Ensure tenant and leaseholders participate in service delivery to improve the quality of the service.
· Ensure the accessibility of services to diverse groups of tenants and leaseholders
· Recruit and develop staff and measure their performance through regular supervision, service and work plans.
· Ensure all employees are aware of and discharge their responsibilities for the council`s internal policies and procedures.
· Contribute positively to the Landlord Services Management team to ensure strategies, policies and plans are co-ordinated and delivered
· Put in place and maintain effective performance management systems and ensure they are used to drive performance improvement and change.
· Actively benchmark the service to ensure new ideas and approaches are introduced to improve service delivery.
· Ensure working practices, expenditure and staff resources are regularly reviewed and action taken to maximise efficiency and effectiveness.
· Build effective external partnerships that enhance delivery of the service
Call Rob at Trinity on 020 8861 3434 or email me at Rob@Trinitysg.com
|
| Contact information |
| Employer: |
|
| Email: |
618@jobinsheffield.informnow.com
|
| Phone: |
020 8861 3434
|
|
| |
Publication date: 2009-03-16 15:54:06
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